Terms & Conditions


These terms and conditions apply to the use of this website at www.houseofmerino.com (the "Website"). By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.
Using this Website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us.

Please contact us at:
Tel: 07753333438

Any reference in these terms and conditions to "we" or "us" refers to House Of Merino. These Terms and Conditions will be reviewed and updated from time to time and may be superseded by expressly designated legal notices or terms located on particular pages of this Website. 

Confirmation of Your Order

Once you have placed an order with us via our online checkout process we will send an e-mail to acknowledge and confirm details of your order.

We may be unable to fulfil an order:

  1. Where goods are not available
  2. If payment is declined or refused authorisation
  3. If a product has been listed incorrectly for price or description
  4. You do not meet the required criteria set out in the T&C’s


All prices are up to date and are reviewed periodically and changed where appropriate.
Payment plans available but goods are not or sent out until balance is paid in full.

For more details contact houseofmerino@gmail.com.

Postage and packaging is charged separately and these costs are clearly shown.

Oversees postage available – contact houseofmerino@gmail.com for a quote.


We will deliver the products ordered by you to the address given for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which have not been received.
You may specify a delivery address which is different from your billing address, if, for example, you would like us to deliver the products directly to a friend, a relative, or to your place of work.
Whilst we make every effort to dispatch goods within these timescales we cannot guarantee dispatch or accept liability for dispatches made outside these timescales.
Standard service within the UK: Orders are posted within 28 working days via Royal Mail first class recorded delivery or via courier depending on weight of order usually arriving between 1-3 days after posting.
Express service within the UK: Orders are posted within 14 working days but is subject to an extra charge listed under postage rates
Outside the UK: All orders are posted within 28 working days and sent by Royal Mail Post or courier if agreed. The express service is available but cannot guarantee postal times. Due to prohibitive postal costs we will not normally post outside the UK in a gift box. Please contact us for a quote if you would like to have a gift box posted outside the UK.
In the event that you have not received your items within 7 days of it being posted please contact houseofmerino@gmail.com to supply tracking details
We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

We cannot be held liable for any late deliveries or delays caused by circumstances beyond our reasonable control including but not limited to:

  1. Severe weather conditions
  2. Fire
  3. Strikes or worker/union disputes

Returns Policy

We are sure that you will be delighted with your order, but if for any reason you are not completely satisfied we will only exchange or refund on items if it is faulty or you have received an incorrect item. Goods for return should be sent within 14 days of receipt and returned to us by recorded delivery.

Buyer to bear cost of returning.

If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

If upon inspection the item is not found to be faulty it will be returned to you.

This returns policy does not affect your statutory rights.


You may retrieve and display the content of the Website on a computer screen, (but not store on any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without written permission from us.

Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with the clause above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

No part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

Any rights not expressly granted.

Service Access

While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control


To register for emails about special offers from Houseofmerino@gmail.com you must be over eighteen years of age

Registration is your confirmation you are aged 18 or over.


While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. Every effort will be made to keep the website up-to-date, but we cannot be held responsible if it is not.

The material on this Website is provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website


If you are experiencing any problems with the website or if you have any general enquiries please e-mail us at houseofmerino@gmail.com.